Legal

Privacy Policy

Newvan AI respects the privacy of its clients, professionals, partners, and website users. Personal information collected through our website or in connection with our Services may be used to communicate with users, provide requested Services, prepare quotations, manage projects, administer professional applications, process payments, maintain business records, provide customer support, maintain security, and comply with applicable legal requirements.

1. Information We Collect

We may collect information submitted through Request a Quote forms, contact forms, partnership inquiries, professional registration forms, project communications, and other interactions with Newvan AI. This may include names, company information, business email addresses, telephone or WhatsApp numbers, country, website information, project requirements, language information, professional experience, uploaded files, and other information you choose to provide.

2. How We Use Information

• Respond to inquiries and requests.
• Prepare quotations and provide requested Services.
• Manage projects and communicate with Clients and professionals.
• Administer professional applications and our professional network.
• Process payments and maintain business records.
• Maintain website security and prevent abuse.
• Improve our services, workflows, and website.
• Comply with applicable legal requirements.

3. Sharing and Service Providers

Newvan AI does not sell personal information as a business practice. Personal information may be processed by authorized employees, contractors, freelancers, language professionals, project personnel, approved service providers, hosting providers, communication tools, file-storage providers, payment providers, analytics services, and other infrastructure providers where reasonably necessary to provide our Services or operate our business.

4. Confidentiality and Security

Newvan AI will take reasonable measures to protect information provided in connection with the Services. Where confidential information, personal data, recordings, datasets, or other protected information is involved, additional security, privacy, data-processing, or confidentiality requirements may be agreed. Where a separate Non-Disclosure Agreement (NDA) is executed, that NDA will apply to the confidential information covered by it.

5. Client Responsibilities

Clients should provide only information reasonably necessary for the requested Services and should ensure that they have the necessary rights, permissions, licenses, and authority to provide Source Materials and instructions to Newvan AI.

6. Online Forms

Information submitted through Request a Quote forms, contact forms, partnership inquiries, and professional registration forms may be reviewed by authorized Newvan AI personnel. Submission of an online form does not itself constitute acceptance of a project or creation of a Contract.

7. Third-Party Services

Newvan AI may use third-party platforms and services for hosting, forms, email, payments, file storage, communications, analytics, security, electronic signatures, and project management. These providers may process information according to their own terms and privacy policies.

8. Retention

We may retain information for as long as reasonably necessary for the purposes described in this Policy, including business records, project administration, legal obligations, dispute resolution, security, and legitimate business purposes.

9. Your Choices

You may contact Newvan AI regarding personal information you have submitted to us. Depending on applicable law, you may have rights relating to access, correction, deletion, restriction, or other processing of your personal information.

10. Changes to This Policy

Newvan AI may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements. The updated policy will be published on this page.

Contact Us

Newvan AI
Email: contact@newvanai.com
Website: newvanai.com

Legal

Terms & Conditions

These Terms and Conditions apply to each request for a quotation submitted to Newvan AI for the provision of language, AI-data, linguistic, annotation, transcription, and related services, and to the provision of services following the Client's acceptance of a quotation issued by Newvan AI.

By accepting a quotation, purchase order, statement of work, or other written confirmation issued by Newvan AI, the Client agrees to these Terms and Conditions together with any project-specific terms stated in the applicable quotation.

1. Definitions

1. 1.1. “Services” means the services described in the applicable Quote, including, where applicable, translation, proofreading, editing, localization, transcription, annotation, data labeling, data collection, data validation, linguistic evaluation, linguistic quality assurance, speech-data services, and other language or AI-data services.
2. 1.2. “Client” means the individual, company, organization, or other entity requesting or purchasing Services from Newvan AI.
3. 1.3. “Newvan AI” means Newvan AI and its authorized employees, contractors, freelancers, language professionals, project personnel, and approved service providers involved in delivering the Services.
4. 1.4. “Confidential Information” means any non-public, proprietary, confidential, technical, commercial, personal, project, business, or other information disclosed by one party to the other in connection with the Services, including Source Materials, project instructions, datasets, Deliverables, pricing, business information, and other information that should reasonably be understood to be confidential.
5. Confidential Information does not include information that is publicly available through no breach of confidentiality, was lawfully known by the receiving party before disclosure, is lawfully received from a third party without a confidentiality obligation, or is required to be disclosed by applicable law or lawful legal process.
6. 1.5. “Contract” means the agreement formed by the Client's acceptance of a Quote together with these Terms and Conditions and any applicable project-specific terms.
7. 1.6. “Quote” means a written quotation issued by Newvan AI describing the proposed Services, pricing, estimated volume, delivery requirements, turnaround time, and other applicable project conditions.
8. 1.7. “Source Materials” means documents, text, audio, video, images, datasets, files, instructions, reference materials, or other materials supplied by or on behalf of the Client for the purpose of providing the Services.
9. 1.8. “Deliverables” means the completed work products supplied to the Client as part of the Services described in the applicable Quote.
10. 1.9. “Intellectual Property” includes copyrights, trademarks, service marks, designs, patents, domain names, databases, software, concepts, methodologies, know-how, trade secrets, documentation, and other intellectual property rights, whether registered or unregistered.
11. 1.10. “Working Days” means the working period specified in the applicable Quote. Where Newvan AI expressly confirms continuous project support, work may be performed across different time zones and may include weekends or public holidays.

2. Requests and Quotes

1. 2.1. Each request for Services submitted to Newvan AI is subject to these Terms and Conditions unless different written terms are expressly agreed by the parties.
2. 2.2. A request for a Quote does not create a binding obligation on either party to proceed with a project.
3. 2.3. No Contract exists until the Client accepts the applicable Quote or the parties otherwise confirm the project in writing.
4. 2.4. Newvan AI may issue a Quote after receiving sufficient information regarding the requested Services, including, where applicable, the language pair, project volume, file type, task specifications, quality requirements, deadline, and other relevant requirements.
5. 2.5. Quotes are based on the information available to Newvan AI at the time they are prepared. A change in scope, volume, language requirements, technical requirements, quality requirements, deadline, or other material project conditions may result in a revised Quote.
6. 2.6. Unless expressly stated otherwise in the Quote, a Quote does not guarantee the availability of a particular individual professional, freelancer, translator, annotator, transcriptionist, or other resource.
7. 2.7. Newvan AI reserves the right to decline a project where the requested Services, Source Materials, instructions, or intended use are unlawful, technically impracticable, inappropriate, unsafe, or otherwise outside Newvan AI's reasonable service capabilities.

3. Provision of Services

1. 3.1. Following acceptance of a Quote and satisfaction of any applicable payment or project commencement requirements, Newvan AI will use reasonable efforts to provide the Services described in the applicable Quote.
2. 3.2. Newvan AI may use qualified employees, contractors, freelancers, language professionals, annotators, transcriptionists, or other authorized personnel to perform all or part of the Services.
3. 3.3. Newvan AI will select resources based on language capability, experience, qualifications, availability, task requirements, and other relevant criteria.
4. 3.4. The Client is responsible for providing accurate, complete, and usable Source Materials and project instructions.
5. 3.5. Newvan AI is not responsible for errors, omissions, ambiguity, poor quality, missing information, technical defects, or other problems contained in Source Materials or instructions supplied by the Client.
6. 3.6. If the Client changes the Source Materials, instructions, project scope, volume, deadline, or specifications after work has commenced, Newvan AI may revise the price and/or delivery schedule accordingly.
7. 3.7. Newvan AI will use reasonable efforts to meet the delivery date specified in the Quote. Where delays result from circumstances outside Newvan AI's reasonable control, the delivery schedule may be adjusted.

4. Client Responsibilities

1. 4.1. The Client represents that it has the necessary rights, permissions, licenses, and authority to provide the Source Materials and instructions to Newvan AI.
2. 4.2. The Client is responsible for ensuring that Source Materials do not unlawfully infringe the rights of any third party.
3. 4.3. The Client must provide accurate project requirements and promptly communicate material changes.
4. 4.4. The Client is responsible for reviewing Deliverables and notifying Newvan AI of specific quality or correction concerns within a reasonable period following delivery.
5. 4.5. Where a project requires specialized terminology, reference materials, style guides, glossaries, annotation guidelines, or other instructions, the Client should provide those materials as reasonably required.

5. Quality and Corrections

1. 5.1. Newvan AI will perform the Services according to the requirements specified in the applicable Quote and project instructions.
2. 5.2. Where the Client identifies a genuine error attributable to Newvan AI's performance of the agreed Services, Newvan AI will use reasonable efforts to review and, where appropriate, correct the affected work.
3. 5.3. Corrections do not include changes resulting from revised instructions, new Source Materials, changes in Client preference, changes in project scope, or requirements not included in the original Quote.
4. 5.4. AI-data, annotation, transcription, linguistic evaluation, and other data-related projects may be subject to project-specific quality metrics, acceptance criteria, sampling procedures, or quality thresholds.

6. Payment

1. 6.1. The applicable price, currency, payment schedule, deposit requirements, and payment terms will be stated in the Quote or other written project agreement.
2. 6.2. Payment may be made through payment methods agreed in writing by the parties.
3. 6.3. The payment method may vary from project to project and will be confirmed in the applicable Quote or project documentation.
4. 6.4. Where advance payment is required, Newvan AI may require payment before commencing the Services.
5. 6.5. For approved credit or invoice arrangements, the payment due date will be stated on the applicable invoice or written agreement.
6. 6.6. If payment is overdue, Newvan AI may suspend or delay Services until outstanding amounts are resolved, subject to applicable law and the Contract.
7. 6.7. Additional work requested outside the agreed scope may be subject to additional charges.

7. Cancellation and Changes

1. 7.1. A Client may request cancellation or modification before work begins, subject to the applicable Quote and agreed cancellation terms.
2. 7.2. Where work has already commenced, the Client may remain responsible for work completed, committed resources, approved third-party costs, and other reasonable costs incurred.
3. 7.3. Any cancellation, suspension, or material change should be communicated to Newvan AI in writing.

8. Intellectual Property

1. 8.1. Unless otherwise agreed in writing, the Client retains ownership of Intellectual Property contained in Source Materials supplied by the Client.
2. 8.2. Subject to full payment and any project-specific agreement, ownership or permitted use of Deliverables will be governed by the applicable Quote, statement of work, service agreement, or other written agreement.
3. 8.3. Newvan AI retains ownership of its pre-existing Intellectual Property, including methodologies, processes, systems, templates, tools, know-how, workflows, and non-client-specific materials.
4. 8.4. Nothing in these Terms transfers ownership of Newvan AI's pre-existing Intellectual Property unless expressly agreed in writing.

9. Confidentiality

1. 9.1. Each party acknowledges that it may receive confidential information belonging to the other party in connection with a project.
2. 9.2. Each party agrees to use reasonable measures to protect Confidential Information and not disclose it except as reasonably necessary to perform the Contract or as otherwise authorized in writing.
3. 9.3. Newvan AI may disclose Confidential Information to authorized employees, contractors, freelancers, language professionals, subcontractors, professional advisers, and service providers where reasonably necessary to perform the Services.
4. 9.4. Newvan AI will take reasonable steps to ensure that individuals or service providers receiving confidential project information are subject to appropriate confidentiality obligations.
5. 9.5. Confidential Information may also be disclosed where required by applicable law, court order, regulatory authority, or other lawful process.
6. 9.6. Where a separate NDA is executed, the NDA will apply to the confidential information covered by that agreement and will prevail over these Terms to the extent of any conflict.

10. Data Protection and Security

1. 10.1. Newvan AI will take reasonable measures to protect information provided in connection with the Services.
2. 10.2. The Client should provide only information reasonably necessary for the requested Services and should not provide sensitive or restricted information unless the project has been specifically arranged to handle such information.
3. 10.3. Where the Services involve personal data, confidential datasets, recordings, or other protected information, the parties may agree to additional security, privacy, data-processing, or confidentiality requirements.
4. 10.4. Newvan AI may use third-party technology platforms, hosting services, communication tools, project-management systems, file-storage services, payment providers, and other infrastructure in providing the Services.

11. Force Majeure

1. Neither party will be responsible for failure or delay to the extent caused by circumstances reasonably beyond its control, including natural disasters, war, civil unrest, government action, major telecommunications or internet failures, widespread cyber incidents, platform outages, labor disruptions, or similar events.
2. The affected party will use reasonable efforts to notify the other party and resume performance when reasonably possible.

12. Limitation of Liability

1. 12.1. To the extent permitted by applicable law, Newvan AI will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from or related to the Services.
2. 12.2. Newvan AI's liability for a particular project will be subject to the limitations, exclusions, and remedies expressly agreed in the applicable Contract, except where liability cannot legally be limited.
3. 12.3. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

13. General

1. 13.1. These Terms and the applicable Quote constitute the agreement between the parties concerning the relevant Services, subject to any separate written agreement applicable to the project.
2. 13.2. A separate NDA, statement of work, purchase order, or service agreement may contain additional terms applicable to a specific project.
3. 13.3. In the event of a conflict between these Terms and a separately signed project agreement, the separately signed agreement will prevail to the extent of the conflict.
4. 13.4. Any amendment to a Contract should be agreed in writing by the parties.
5. 13.5. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law.
6. 13.6. The Client may not assign its rights or obligations under a Contract without Newvan AI's prior written consent, except where permitted by applicable law.

14. Website and Online Requests

1. 14.1. Information submitted through the Newvan AI website, including Request a Quote forms, contact forms, partnership inquiries, and professional registration forms, may be reviewed by authorized Newvan AI personnel.
2. 14.2. Submission of an online form does not itself constitute acceptance of a project or creation of a Contract.
3. 14.3. A binding project relationship will arise only when the applicable Quote or other project agreement has been accepted or otherwise confirmed.

15. Privacy

1. Newvan AI respects the privacy of its clients, professionals, partners, and website users.
2. Personal information may be used to communicate with users, provide requested Services, prepare quotations, manage projects, administer professional applications, process payments, maintain business records, provide customer support, maintain security, and comply with applicable legal requirements.
3. Newvan AI does not sell personal information as a business practice.
4. Personal information may be processed by authorized service providers where reasonably necessary to provide our Services or operate our business.
5. Additional information regarding the collection, use, protection, retention, and processing of personal information is provided in the Newvan AI Privacy Policy published on this website.

16. Contact Information

Newvan AI
Email: contact@newvanai.com
Website: newvanai.com

Terms of Service

Welcome to Newvan AI. These Terms of Service (“Terms”) govern your access to and use of the Newvan AI website, online services, and related business services.

By accessing or using our website or submitting a request through our online forms, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Newvan AI

Newvan AI provides language, linguistic, AI-data, annotation, transcription, data-labeling, localization, translation, proofreading, evaluation, and related professional services. Our website may allow clients, professionals, partners, and other users to contact us, request quotations, submit project information, or apply to join our professional network.

2. Use of Our Website

You may use the Newvan AI website only for lawful purposes and in accordance with these Terms.

• Do not use the website for fraudulent, unlawful, or unauthorized purposes.
• Do not submit false, misleading, or fraudulent information.
• Do not attempt to gain unauthorized access to our systems or accounts.
• Do not interfere with website operation, security, or availability.
• Do not upload malicious software, viruses, or harmful code.
• Do not copy, reproduce, modify, or commercially exploit website content without authorization.
• Do not use our website to infringe the rights of Newvan AI or any third party.

3. Requests for Services and Quotes

Submitting a request for a quotation does not automatically create a contract between you and Newvan AI. A quotation may include requested services, language requirements, project volume, deadlines, pricing, payment terms, and other project requirements. A binding agreement will arise only when the applicable quotation or other project agreement has been accepted or otherwise confirmed by the parties. Newvan AI reserves the right to decline a project or request at its reasonable discretion.

4. Project Requirements

Clients are responsible for providing accurate and complete information regarding their projects, including documents, audio, video, datasets, images, instructions, language requirements, quality standards, deadlines, reference materials, and other relevant information. Clients represent that they have the necessary rights and authorization to provide such materials to Newvan AI. Changes to project requirements after work has started may result in additional costs, revised deadlines, or other changes to the applicable project agreement.

5. Professional Network and Freelancers

Newvan AI may maintain a network of translators, transcriptionists, annotators, data-labeling professionals, linguists, evaluators, and other independent professionals. Submitting an application or registering with our professional network does not guarantee acceptance, employment, a project assignment, minimum working hours, or ongoing work. Professional assignments are based on actual project requirements, qualifications, language capabilities, availability, quality requirements, and other relevant considerations.

6. Confidentiality

Newvan AI recognizes the importance of protecting confidential business and project information. Where confidential information is exchanged, the parties may enter into a separate NDA or other confidentiality agreement. Information provided to Newvan AI may be shared with authorized employees, contractors, freelancers, language professionals, or service providers where reasonably necessary to perform an agreed project and subject to applicable confidentiality obligations.

7. Intellectual Property

The Newvan AI website and its content, including text, graphics, logos, designs, trademarks, layouts, and other materials, are owned by or licensed to Newvan AI unless otherwise stated. Client-owned materials remain the property of the Client or applicable rights holder. Ownership and permitted use of project Deliverables will be determined by the applicable quotation, statement of work, service agreement, NDA, or other written agreement. Newvan AI retains ownership of its pre-existing methodologies, processes, systems, templates, tools, know-how, and general business materials unless otherwise agreed in writing.

8. Payments

Payment terms, pricing, payment schedules, currencies, deposits, refunds, and applicable payment methods will be stated in the relevant quotation or project agreement. Depending on the project, payment may be processed through the payment method agreed between the parties. The applicable payment method may vary from project to project. Additional services or work outside the agreed scope may be subject to additional charges.

9. Deliverables and Quality

Newvan AI will use reasonable efforts to provide services according to the requirements agreed with the Client. Where a Client identifies a genuine error attributable to Newvan AI's performance of the agreed Services, the Client should notify Newvan AI within a reasonable period after delivery so that the matter can be reviewed. Changes resulting from new instructions, changes in scope, new materials, or requirements not included in the original agreement may be treated as additional work.

10. Third-Party Services

Newvan AI may use third-party platforms and service providers to operate its website and provide its services, including hosting providers, form platforms, email services, payment providers, electronic-signature platforms, file-storage systems, communication tools, analytics services, and project-management platforms. Use of third-party services may also be subject to their terms and privacy policies.

11. Privacy and Data Protection

Newvan AI may collect and process personal information when you use our website, submit forms, request services, communicate with us, or participate in our professional network. Information may be used to respond to inquiries, prepare quotations, provide services, manage projects, communicate with users, administer professional applications, process payments, maintain records, improve our services, maintain security, and comply with applicable law. For more information, please review our Privacy Policy.

12. Website Availability

We aim to keep the website available and operational, but we do not guarantee uninterrupted, secure, or error-free access at all times. The website may occasionally be unavailable because of maintenance, updates, technical issues, hosting problems, security incidents, or circumstances beyond our reasonable control.

13. Website Content

We make reasonable efforts to ensure that information published on our website is accurate and current. However, information may change, and we do not guarantee that all website content will always be complete, accurate, current, or error-free.

14. External Links

Our website may contain links to third-party websites or platforms. These links are provided for convenience or informational purposes. Newvan AI does not necessarily control, operate, or endorse those third-party websites and is not responsible for their content, security, availability, or privacy practices.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Newvan AI will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to the use of our website or services. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, damages, liabilities, and reasonable costs arising from your unlawful use of the website, violation of these Terms, infringement of third-party rights, or submission of materials for which you do not have the necessary rights or authorization.

17. Suspension or Termination

Newvan AI may restrict or suspend access to the website or services where reasonably necessary to protect the website, users, our business, or our legal rights, or where a user violates these Terms or applicable law. Project-specific termination rights will be governed by the applicable project agreement.

18. Changes to These Terms

Newvan AI may update these Terms from time to time to reflect changes to our services, business practices, technology, or legal requirements.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Federal Democratic Republic of Ethiopia, unless otherwise required by applicable law. Any disputes arising out of or relating to these Terms shall be subject to applicable courts and dispute-resolution procedures of Ethiopia.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.

21. Entire Agreement

These Terms govern general use of the Newvan AI website and services. They do not replace or override any separate written quotation, NDA, statement of work, service agreement, purchase order, freelancer agreement, or other contract that applies to a specific project or business relationship. Where there is a conflict, the applicable signed or accepted project-specific agreement will govern to the extent of the conflict.

22. Contact Us

Newvan AI
Email: contact@newvanai.com
Website: newvanai.com

Legal

Cookie Policy

This Cookie Policy explains how Newvan AI (“Newvan AI,” “we,” “us,” or “our”) uses cookies and similar technologies on our website. This policy should be read together with our Privacy Policy and Terms & Conditions.

What Are Cookies?

Cookies are small text files that websites may store on your device when you visit a website. Cookies help websites operate properly, remember certain preferences, improve performance, understand website usage, and provide a better user experience. We may also use similar technologies, such as pixels, tags, scripts, or local storage, for similar purposes.

How Newvan AI Uses Cookies

• Operate and secure the website.
• Maintain website functionality.
• Remember necessary website settings.
• Understand how visitors use our website.
• Measure website traffic and performance.
• Identify technical problems.
• Improve website functionality and user experience.
• Support online forms and other website features.
• Maintain security and help prevent fraudulent or abusive activity.

Strictly Necessary Cookies

These cookies are required for certain parts of the website to function properly. They may support website security, navigation, forms, session management, and other essential technical functions.

Analytics Cookies

Where analytics services are enabled, Newvan AI may use analytics cookies to understand how visitors interact with our website. This may include pages visited, device type, browser type, referral source, approximate location, and general website usage patterns.

Functional Cookies

Where applicable, functional cookies may allow the website to remember certain preferences or choices made by visitors.

Third-Party Cookies

Some features of our website may be provided by third-party services. These may include services used for analytics, forms, hosting, security, payments, communications, electronic signatures, or other website functions. Third-party providers may use cookies or similar technologies according to their own policies.

Google Services

If Newvan AI uses services such as Google Analytics, Google Tag Manager, Google reCAPTCHA, Google Maps, Google Forms, or other Google services, those services may use cookies or similar technologies depending on how they are configured. Where required by applicable law, Newvan AI will seek appropriate consent before using non-essential analytics or tracking technologies.

Cookies and Online Forms

Newvan AI may use online forms for quotation requests, contact requests, professional registration, project submissions, and other business purposes. If a form is provided through a third-party platform, that platform may use its own cookies or similar technologies. Information submitted through forms is handled according to our Privacy Policy and the applicable third-party provider's policies.

Managing Cookies

You may be able to control or delete cookies through your browser settings. Depending on your browser, you may be able to view, delete, block, or restrict cookies. Disabling certain cookies may affect functionality or performance of some parts of the website.

Third-Party Websites

Our website may contain links to third-party websites or services. Third-party websites may use their own cookies and tracking technologies. Newvan AI does not control the cookie practices of third-party websites.

Changes to This Cookie Policy

Newvan AI may update this Cookie Policy when our website, technologies, third-party services, or legal requirements change. The updated policy will be published on this page with a revised “Last Updated” date.

Contact Us

Newvan AI
Email: contact@newvanai.com
Website: newvanai.com